Family Support Coach

Position Purpose

This grant funded position provides part-time family support services throughout the Agency where needed, and part-time mentoring as a Coach to mothers with highly depressive symptoms.

The family support coordination part of the job provides support and technical assistance to specific regions and their direct service staff. The content areas include family partnerships and engagement, community resources and collaborations, support service delivery, training, mentoring, monitoring and reporting, and providing best practices in working with families.

The coaching part of the job works collaboratively with the regional teams and leadership to implement intervention strategies with mothers experiencing high depressive symptoms that have children ages 2-6. Duties include collecting and completing data forms, attending and conducting training (including role-play), providing families with necessary materials and making regular coaching calls with families. Part of the coaching calls involve audio recording for feedback.

Essential Job Responsibilities – Performance Indicators

1. Assist in planning, developing, organizing, implementing, evaluating and directing intervention service programs for direct service staff and families.
2. Provide counseling services to families in crisis.
3. Link families to family planning and other health care.
4. Encourage families to attend training’s covering a variety of topics pertaining personal health including maternal and children’s health education.
5. Assist in providing information to family’s financial assistance programs available to the parent.
6. Assist in reviewing and revising care plans and assessments as necessary.
7. Disseminates consistent, accurate, culturally accessible messages to families.
8. Completes required assessments of parents and enter data in program database.
9. Maintain knowledge of support programs by attending training seminars and workshops.
10. Meet regularly with Family Service Coordinator Family/Community Engagement Consultant.
11. Keep detailed case notes, documents and records for legal and medical purposes. Also, record’s statistics and demographic information for social services programs and may prepare reports for state agencies.
12. Support site level Policy Council representatives in their role and encourage acquisition of leadership roles within the program and community.
13. Provide resources and referrals to families as requested to support their efforts and family partnership plans.
14. Coordinate family education efforts for regional and program wide opportunities.
15. Support and assist with program wide events and regionally based family activity nights as requested by supervisor.
16. Recruit speakers and provide resources for family events as indicated through utilization of parent education and interest surveys.
17. Ensure that health follow up and screenings requirements are met in accordance with timelines in policies and procedures.
18. Perform other duties and responsibilities as assigned

Minimum Requirements:

1. BA degree in Family and Human Services or closely related degree.
2. Two years’ work experience with mothers with pre-school age children.
3. Experienced working with low-income families, and people of diverse ethnic and cultural backgrounds.
4. Skilled at building rapport with individuals and families while respecting family choice and maintaining appropriate boundaries and cultural competency.
5. Able to communicate in English and Spanish with program families preferred.
6. Ability to communicate effectively both in written and oral contexts.
7. Understanding of participants rights to have the same opportunity to thrive, with full and equal access to basic needs, services, education, power, and resources.
8. Ability to promote self-sufficiency in participants.
9. Ability to embrace change positively and function effectively as a team member.
10. Exercises care and compassion in decision making; maintains objectivity.
11. Frequent driving to sites, training and home visits sometimes in outlying areas.
12. Regular sitting, working at computer keyboard and desk, standing to file misc. documents in filing cabinet. Occasional bending, stooping, and lifting up to 25 lbs.
13. Valid Oregon Driver’s License, proof of current auto insurance and access to transportation.

Knowledge, Skills and Abilities:

1. Works independently and maintains a schedule.
2. Experienced in relationship-based approaches in skill building.
3. Ability to model a strengths-based, client-centered approach.
4. Exhibits basic attitude of self-reflection and working in partnership.
5. Working knowledge of basic Microsoft Office products and the Internet and ability to acquire new computer skills.
6. Must be flexible, and able to work in a variety of settings.
7. Must be able to maintain confidentiality regarding program families.
8. Must be able to work in the field independently, without direct supervision.
9. Presents a professional manner and appearance.
10. Practices professional communication.
11. Desire to work as a member of an interdisciplinary team.
12. Strong interpersonal and communication skills
13. Must be organized and have the ability to prioritize

Position Information

• Supervised by Family/Community Partnership Consultant

Policy Council Approval: January 2020

Job Description created December 2019
Revisions: August 2021

This job description was last updated on 08/11/2021. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Head Start of Lane County is an EEO Employer.
Head Start of Lane County is an Equal Employment Opportunity Employer. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.