Operations Specialist

Performs a variety of skilled technical support for Operations staff and programs, including maintain records, complies information, and submits forms in order to keep agency sites and employees licensed. Coordinates with applicants, state agencies and the Human Resources Department to ensure timely and efficient license renewal. Ensures compliance with agency policies and government regulations.

1. Performs a variety of skilled technical support for department staff and programs including Oregon Registry online, site licensing, data management activities and/or other related technical support functions.
2. Tasked with keeping copies of department policies and procedures.
3. Responsibilities involving providing services to facilities and employees. Services involve include on-sight monitoring of agency facilities to ensure compliance with licensing requirements; reviewing and recommending procedures; and investigating complaints involved violations of the Oregon Child Care Facilities Licensing Act and violations of licensing requirements.
4. Stays informed of current city, county, state and federal regulations to provide recommendations for needed changes; recommends changes in agency licensing practices, policies and procedures.
5. Discusses concerned areas and complaints with appropriate individuals to assist in the resolution of these concerns; assists in determining follow up and resolution.
6. May represent the Agency at various meetings and hearings regarding the licensing process.
7. Tasked with keeping copies of department policies and procedures.
8. Answers the telephone and takes messages or answers questions as appropriate.
9. Files invoices, contracts and other important documents, and archives older documents as needed.
10. Proofreads documents for accuracy and grammar or spelling issues.
11. Orders supplies using the electronic requisition system and maintains accurate inventories of them.
12. Enters important information into database.
13. Responds to emails and voice messages on behalf of the Operations Director.
14. Create and maintain spreadsheets and databases for the department.

1. Forwards information by receiving and distributing communications, collecting and mailing correspondence, copying information
2. Maintains and updates accurate and timely record-keeping and database systems: assures inclusion of information from required sources and accuracy of records, applies applicable record systems processes and procedures; ensures confidentiality of employee data.
3. Provides assistance and responds to inquiries and questions from mangers, supervisors, and employees.
4. Complies, evaluates, and organizes information and data for review, may conduct special reports or studies; maintains documentation and files in a confidential manner.
5. Participates with Operations Director in the design, implementation, monitoring and maintenance of site licensing program.
6. Assists in the development of licensing procedures, technical manuals, and forms as assigned; writes instruction manuals, describing procedures, and requirements, project proposal descriptions, handbooks and program procedures.
7. Participates in training and develop activities regarding licensing requirements and staff ORO and present information to employee groups.
8. Attends various training and development courses and programs in the Operations field.
9. Assist with reception desk coverage weekly and as needed.

All communications are potentially sensitive and are subject to the Head Start policy on confidentiality.

• May require a bachelor’s degree in area of specialty or related degree.
• Minimum three years related of duties of Operations.
• Advanced computer skills including database, word processing, keyboarding and e-mail, internet knowledge.
• Health Appraisal Questionnaire is required at hire.
• At time of hire must be currently enrolled in Child Care Division-Central Background Registry and must renew every two years.

• Possesses excellent communication skills
• Works well under intense pressure
• Is able to meet strict deadlines
• Is flexible and can change focus from one task to other quickly and easily
• Ability to work effectively in a participatory team environment.
• Ability to effectively interface with individuals or groups of people representing various backgrounds and disciplines.
• Ability to communicate clearly and effectively orally and in writing, including explaining policies, processes, and procedures to others.
• Ability to interpret and apply program or departmental information in making work decisions or in providing information to others.
• Ability to independently organize and prioritize work assignments and coordinate a variety of activities, with good attention to detail and ability to deal with conflicting priorities and deadlines.
• Required to use considerable judgment in day-to-day situations, research and investigate problems and summarize findings.
• Regular standing to file documents, make copies, faxing etc.
• High level of accuracy and attention to detail.
• Frequent sitting for long periods using computer keyboard, telephone and other office machines.
• Occasional lifting up to 25 pounds, stooping, bending standing and reaching.
• Walking and standing is often necessary in carrying out job duties.

52 Week Position/with layoff weeks.
Supervised by Operations Director

Policy Council approved: September 2015. May 2018
Updated: April 2018. April 2023

Are you able to perform all of the duties stated in the job description?

Signature : _____________________________________  Date: _______________

Print Name: __________________________________________________________